So when I say things are more complicated here....

Dear Colleague

INFORMATION: Interruption to external communications service – Saturday 27th February, 2010



What is happening?

On Saturday, 27th February 2010, there were several interruptions to the regional network (AbMAN) that connects the University to the Internet. This resulted in a loss of connectivity from within the University to all external services and prevented users gaining access to resources such as the University websites and Sharepoint.



This was related to work that engineers from JANET (the UK Education and Research network) were conducting on Friday afternoon. This maintenance was to repair a damaged fibre cable in Glasgow, which is one of our major connections to the Internet. However, this work revealed a further breakage, which has not yet been repaired due to poor weather conditions. Unfortunately, our backup connection is via Dundee and a fault in one of the connections there resulted in a total loss of connectivity to the Internet. The faulty equipment was replaced and connectivity restored, however a further similar fault was discovered in Leeds and required equipment to be replaced also. Connectivity was finally restored at approximately 01:00 on Sunday morning.



The outage also affected other North East Scotland institutions such as Robert Gordon’s University, the University of Abertay & St Andrews’ University.



What should you do?

You are not required to take any further action.

Please accept our apologies for any inconvenience caused.